Frequently Asked Questions
You’ve got questions. We’ve got answers.
What is your service area right now?
We currently serve addresses within a 5-mile radius of ZIP code 55379 (Shakopee, MN). Enter your zip code on the Schedule Pickup page to confirm.
Why are you only serving a small area?
We are starting small on purpose. By focusing on a smaller area, we can offer faster pickup times and higher quality service. We will expand as we grow.
How quickly can you pick up my return?
Because we’re local to Shakopee, we often offer next-day pickups depending on availability.
Do I need to be home for the pickup?
No. You can request a safe porch drop-off in the special instructions when booking.
What happens after you pick up my return?
We drop off your return at your selected return location (retailer, UPS Store, Kohl’s, or wherever it needs to go). You’ll receive a confirmation email once the drop-off is complete.
Where do you drop off the returns?
We drop off at your selected return location based on the requirements of your order.
What do I need to prepare for pickup?
Just have your items ready in a bag or box with any return label or packing slip you have.
FAQ
You’ve got questions. We’ve got answers.
How are your products packaged?
All products are securely packaged using high-quality, protective materials to prevent damage during transit.
Do you use eco-friendly packaging?
We aim to use environmentally responsible packaging materials whenever possible without compromising product safety.
Can I request special packaging?
Yes, special packaging requests can be accommodated. Please contact us before placing your order.
Is packaging included in the product cost?
Yes, standard packaging is included at no additional cost.
What should I do if my package arrives damaged?
If your package arrives damaged, contact our support team immediately with photos so we can assist you.
What is your refund policy?
We offer refunds on eligible items returned within the specified return period and in original condition.
How do I request a refund?
To request a refund, contact our support team with your order details, and we’ll guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected, typically within 5–7 business days.
Can I cancel a pickup?
Yes, you can cancel a pickup by texting “CANCEL” to 952-258-9551.
Will I receive a full refund?
Refund amounts depend on the condition of the returned item and the original payment method used.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
When will I receive my tracking information?
Tracking details are sent as soon as your order is shipped.
What if my tracking number isn’t working?
Tracking information may take a few hours to update. If it still doesn’t work, contact our support team.
Can I track my order without an account?
Yes, you can track your order using the tracking link provided in your shipment confirmation email.
What should I do if my order shows as delivered but I haven’t received it?
Please check with neighbors or your local carrier first, then contact our support team for help.
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